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Reimagining service delivery in the agentic era with Google Public Sector
State and local governments are driven by a shared mission to provide responsive, equitable, and accessible services. However, achieving this goal is often hindered by legacy technical debt, disconnected data, and heavy administrative burdens that slow down mission delivery. This systemic fragmentation creates costly operational bottlenecks across the public sector, including: Legacy data silos: Crucial caseworker…